FAQ & Policies
Book!
All bookings are done conveniently online. My online calendar is open 30-60 days in advance.
If you would like to book outside of these parameters, please email me.
A credit card on file will be required to hold an appointment (this is NOT a charge).
Time is a limited resource and by booking an appointment, you agree to my cancellation policies and are committing to the time reserved for you.
Should you need to cancel or reschedule your appointment, please do so in a timely manner.
Be aware some color and chemical services are not available for online booking and require a consultation email or visit before booking. Please notify me if you require extra time due to lots of hair and/or you have any known allergies or sensitivities to hair color or products.
Payments, etc.
Payments are due at the time of service. All major credit cards are accepted as well as cash payments. Please have exact change as there is no register on site.
Gratuity is CASH only.
Please note: I no longer accept Zelle or Venmo!
As an independent stylist, I hope you are satisfied with everything I have made available to you for your service!
PRICING: Due to the ongoing increase of operational costs, prices may change at any time without notice. Please contact me for any questions about service costs prior to your appointment.
Location
You can find me at NOPPERA at 39 W.14th Street Suite 501 between 5th & 6th Avenue.
Take the elevator to the 5th Floor and walk straight down the hall. Suite 501 is the first door on the left. You will see the NOPPERA sign.
Please feel free to text me at 917-633-9885 if you are having any issues finding me!
Please don’t show up sick
As a general courtesy, please do not come to your appointment sick. If you’re not feeling well the day of your appointment, let me know ASAP and I’ll do my best to reschedule you as early as possible.
Cancelling & Missing an Appointment
Should a cancellation or date change be necessary, a minimum of 24 - 72 hours notice (depending on the service) is enforced.
Services with a duration LESS than 1.5 hours (Haircut, Blow Dry, etc.), I require NO LESS than 24 hours notice to cancel or reschedule. For services with a duration MORE than 1.5 hours (i.e., Highlights, Color Correction, Color + Cut Appointments, etc.), I require NO LESS than 72 hours to cancel or reschedule.
How do I Cancel or Reschedule?
For all appointments, you have 48 hours prior to your scheduled appointment time to make any changes or cancellations online, thereafter, please contact me for changes.
What constitutes a canceled appointment.
LATENESS: If you arrive too late to your appointment - this means you’ve missed the time that has been reserved for YOU. If you arrive any later than 15 minutes, you have forfeited your time and a new appointment will need to be made.
RESCHEDULING SAME DAY: While seeing if there’s another time available may be a possibility, asking to reschedule for another day on the day of your service is not acceptable and will be considered a missed appointment.
NO SHOWS - PLEASE DON’T! Guests who fail to show up to their scheduled appointment will be charged the full amount of the reserved booked time and all future appointments will be required to be paid in advance.
Will I Be Charged?
Generally, I allow a one time pass should the inevitable come up. In the future, should you cancel your appointment outside the appropriate time frame, a fee will be due and must be paid before a new appointment can be scheduled. This charge will NOT be applied to a rescheduled service.
I understand that sometimes unavoidable issues come up. I will do my best to work with if an emergency, or an urgent matter emerges.
As a courtesy to my time and any guests on my waiting list, this policy will be strictly enforced. Thank you for your cooperation.
Client Satisfaction
If for any reason you are unhappy with your experience, please let me know! I want you to love your hair, as you wear it everyday. Please let me know within 3 days if you are unsatisfied. I’m more than happy to schedule a correction within a maximum 1-2 week period from your original appointment.
Please note: a change of heart or mind with a hair color request or a new haircut style does not constitute as an issue. Any adjustments will be treated as a new service.
I cannot be held responsible for damaged hair or fading hair color due to improper care or use of products that were not recommended by me or purchased from any of my affiliate programs.
Lost, Damaged or Stolen Property
I cannot be held responsible for lost, stolen or damaged property.
Although I do my best at keeping a clean and organized work environment, I recommend leaving any items deemed precious or valuable at home. Any personal items brought into the space are at your own risk.