FAQ & Policies
Book!
All bookings are done conveniently online. My online calendar is open 30-60 days in advance.
If you would like to book outside of these parameters, please email me.
A credit card on file will be required to hold an appointment (this is NOT a charge).
Time is a limited resource and by booking an appointment, you agree to my cancellation policies and are committing to the time reserved for you.
Should you need to cancel or reschedule your appointment, please do so in a timely manner.
Be aware some color and chemical services are not available for online booking and require a consultation email or visit before booking. Please notify me if you require extra time due to lots of hair and/or you have any known allergies or sensitivities to hair color or products.
Payments, etc.
Payments are due at the time of service. All major credit cards are accepted as well as cash payments. Please have exact change as there is no register on site.
Gratuity is CASH only.
Please note: I no longer accept Zelle or Venmo!
As an independent stylist, I hope you are satisfied with everything I have made available to you for your service!
PRICING: Due to the ongoing increase of operational costs, prices may change at any time without notice. Please contact me for any questions about service costs prior to your appointment.
Location
You can find me at NOPPERA at 39 W.14th Street Suite 501 between 5th & 6th Avenue.
Take the elevator to the 5th Floor and walk straight down the hall. Suite 501 is the first door on the left. You will see the NOPPERA sign.
Please text me through Square Messaging or email me if you are having any issues finding me!
Please don’t show up sick
As a general courtesy, please do not come to your appointment sick. If you’re not feeling well the day of your appointment, let me know ASAP and I’ll do my best to reschedule you as early as possible.
Cancelling & Missing an Appointment
I value your time and appreciate your respect for mine. Please take a moment to review the following policies to help things run smoothly for everyone.
I understand that things come up — and I always aim to be flexible and respectful of your time. In return, I ask for the same consideration.
To cancel or reschedule an appointment, please observe the following notice periods:
*Services Under 1.5 Hours
(Haircuts, Blow Dry, etc.)
➤ Please provide at least 24 hours’ notice
* Services Over 1.5 Hours
(Highlights, Corrective Color, Color + Cut, etc.)
➤ Please provide at least 72 hours’ notice
Last-minute changes make it difficult to fill your spot, and as this is my livelihood, I appreciate your understanding. Providing adequate notice allows me to offer the time to someone on my waitlist.
How do I Cancel or Reschedule?
You have up to 48 hours before your scheduled appointment to make changes or cancel online. After that window closes, please contact me directly to request any changes.
Will I Be Charged?
Generally, I allow a one time pass should the inevitable come up. In the future, should you cancel your appointment outside the appropriate time frame, a fee will be due and must be paid before a new appointment can be scheduled. This charge will NOT be applied to a rescheduled service.
I understand that sometimes unavoidable issues come up. I will do my best to work with if an emergency, or an urgent matter emerges.
As a courtesy to my time and any guests on my waiting list, this policy will be strictly enforced. Thank you for your cooperation.
What Counts as a Canceled Appointment
LATENESS:
If you arrive more than 15 minutes late, you’ve unfortunately missed the time reserved for you. Your appointment will be considered forfeited, and you’ll need to book a new one.
SAME-DAY RESCHEDULING:
If you reach out the day of your appointment to reschedule for another day, this will be considered a missed appointment. (While I’ll do my best to accommodate a different time on the same day, I can’t guarantee availability.)
NO-SHOWS:
Please don’t! Clients who fail to show up without notice will be charged 100% of the booked service, and all future appointments will require prepayment.
Client Satisfaction
Your satisfaction means everything to me — I want you to love your hair, because you wear it every day!
If for any reason you're unhappy with your experience, please let me know within 3 days of your appointment. I’m more than happy to schedule a correction within 1–2 weeks of your original visit.
Please note: A change of mind about your requested color or style does not qualify as a correction. In those cases, any adjustments will be considered a new service.
I also cannot be held responsible for fading or damage caused by improper at-home care, including the use of products not recommended by me or not purchased through my affiliate channels.
Thank you for your trust — I truly value the opportunity to work with you!
Lost, Damaged or Stolen Property
While I do my best to maintain a clean, organized, and welcoming environment, I cannot be held responsible for lost, stolen, or damaged personal items.
I kindly recommend leaving any valuables or sentimental items at home. Anything brought into the space is done so at your own risk.
Thank you for your understanding and care.