FAQ’s &

 

 Book!

All bookings are done online, with my calendar open 30–60 days in advance. To book outside this window, please email me. A credit card is required to hold your appointment (no charge). By booking, you agree to my cancellation policy. Please give timely notice if you need to cancel or reschedule.

If you have a lot of hair requiring extra time, or any known allergies or sensitivities to color or hair products, please notify me in advance.

BOOK HERE
 

Payments, etc.

Payment is due at the time of service. Major credit cards and cash are accepted - please bring exact change, as there is no register on site. Gratuity is cash only. As an independent stylist, I hope you love your experience! Prices are subject to change due to rising operational costs; please contact me with any pricing questions before your appointment.

Please don’t show up sick

As a courtesy, please do not come to your appointment if you are feeling unwell. If you need to cancel last minute due to illness, let me know as soon as possible and I'll do my best to reschedule you promptly.

Client Satisfaction

Your satisfaction means everything to me - you wear your hair every day, and I want you to love it! If for any reason you're unhappy, please reach out within 3 days of your appointment. I'm happy to schedule a correction within 1–2 weeks of your visit.

Please note that a change of mind about your requested color or style does not qualify as a correction and will be considered a new service. I also cannot be held responsible for fading or damage resulting from improper at-home care or the use of products not recommended or carried by me.

Thank you for your trust — I truly value the opportunity to work with you!

Lost, Damaged or Stolen Property

While I strive to maintain a clean and welcoming space, I cannot be held responsible for any lost, stolen, or damaged personal items. I recommend leaving valuables and sentimental items at home. Anything brought into the space is at your own risk. Thank you for your understanding!

Policies

 

Location

You can find me at NOPPERA, 39 W. 14th Street, Suite 501, between 5th & 6th Avenue. Take the elevator to the 5th floor and walk straight down the hall. Suite 501 is the first door on the left. Look for the NOPPERA sign. If you have any trouble finding me, text 929-992-6229 or send me an email.

Cancelling & Missing an Appointment

I value your time and appreciate your respect for mine. I understand that things come up and always aim to be flexible. I simply ask for the same in return.

To cancel or reschedule, please observe the following notice periods:

  • Services under 1.5 hours (Haircuts, Blow Dry, etc.) at least 24 hours' notice

  • Services over 1.5 hours (Highlights, Corrective Color, Color + Cut, etc.) at least 72 hours' notice

Last-minute changes make it difficult to fill your spot. Adequate notice allows me to offer the time to someone on my waitlist, and as this is my livelihood, your understanding means a lot.

How do I Cancel or Reschedule?

You have up to 48 hours before your appointment to make changes or cancel online. After that window, please contact me directly.

Will I Be Charged?

I allow a one-time pass should the unexpected come up. After that, cancellations outside the appropriate notice period will incur a fee, which must be paid before a new appointment can be scheduled. This charge will not apply toward a rescheduled service.

I understand that true emergencies happen and will do my best to accommodate urgent situations. However, out of respect for my time and those on my waitlist, this policy will be strictly enforced. Thank you for your understanding!

What Counts as a Canceled Appointment

LATENESS: If you arrive more than 15 minutes late, your appointment will be considered forfeited and you will need to rebook.

SAME-DAY RESCHEDULING: Reaching out the day of your appointment to reschedule for another day will be treated as a missed appointment. I'll do my best to accommodate a different time the same day, but availability cannot be guaranteed.

NO-SHOWS: Please don't! Clients who fail to show without notice will be charged 100% of the booked service, and all future appointments will require prepayment.